Customer reviews of Hollybrook Car Centre

By Mary G on 27 December 2020 | Purchase not verified

Excellent friendly service from Tom and Mike. We were offered a fair part exchange price for our car. Very patient and helpful when we were buying our new TT. The car was handed over in immaculate clean condition. We would certainly recommend Hollybrook Car Centre and would use them again.

By David S on 12 October 2020 | Purchase not verified

Just part exchanged my Mk 2 SLK 280 low mileage full service history for a Mk 3 SLK 250d very low mileage, full service history car, I agreed a very fair part exchange price for a very fair priced car, absolutely genuine people to trade with, I would highly recommend trading or just buying a car from Hollybrooks, but I do intend keeping my new car for a long time. Have had my car examined by a Merc repair shop and they gave the car a 1st class report, I am more than happy with my purchase.

Reply from Hollybrook Car Centre on 14/10/20

David, thank you for your kind review, glad to hear that your opp went well, hope that you are not in much pain. Apologies for the missing parcel shelf, I will deliver it down to you soon. All the best. Kind regards. All at Hollybrook Car Centre.

By Melanie D on 29 September 2020 | Purchase not verified

I thoroughly recommend Hollybrook. I’m really pleased with my Mini Cooper S and they made the whole process so quick and easy. An absolute pleasure to deal with.

Reply from Hollybrook Car Centre on 14/10/20

Thank you very much for your kind review, hope that you had a good trip home and are enjoying the new car. Good luck. Kind regards. David, Lee and all at Hollybrook.

By Karen M on 14 September 2020 | Purchase not verified

Found the car we wanted online and completed the purchase and part exchange without having to visit garage. Fantastic service and communication throughout the buying process and the car delivered to us in North of Scotland within a week of our initial enquiry. The guy who delivered the car was lovely and the completion of sale and exchange processed swiftly and efficiently. Would highly recommend

Reply from Hollybrook Car Centre on 14/10/20

Thank you so much Karen. It is a shame that I could not deliver the new Mercedes in person. The wife and I have always wanted to visit Scotland, just not enough time at the moment. Our delivery driver loves his job, to him it was a busman's holiday. It was all a pleasure. Kind regards. All at Hollybrook Car Centre.

By Fadi J on 29 May 2020 | Purchase not verified

I wouldn’t recommend them at all.. total waste of time and a month waiting for a car where it has been sold to someone else instead. Unprofessional

Reply from Hollybrook Car Centre on 29/05/20

Dear Fadi. I have seen your review and although I respect you thoughts I think that it is extremely unfair. I would request that you re consider and please remove. Firstly I am sorry that you feel this way. You first called me on Fri 8th May ref the Mercedes. This was during the Covid lockdown and we had been closed for approx 6 weeks. You asked to view the car next day @ 11:00 am and asked for a finance quote. We explained that we were working from home but could arrange appointments. You then cancelled. I then received another text from you stating that your top budget was £20.500. £1,500 less than the Asking price which we couldn't accept due to it being a fixed price, you then cancelled the appointment. You then contacted us the following week and asked again to make an appointment. You asked if we could arrange for a finance application before viewing. Your first application was declined. This was because you gave the finance company an incorrect current address. You then forward

By Robert K on 24 March 2020 | Purchase not verified

We have travelled from Manchester with my Mrs to find a Mercedes C class. This garage hade a multiple choice so we thought is a great idea to go and see them. Finally we was not able to buy what we planned, simple because have been sold when we arrived. However we found a nice used Merc what is became the new member for our family now. Our poor old car we just left as a part exchange, we miss you Nessie! Great trader, nice cars, honest attitude. Thank you guys!

Reply from Hollybrook Car Centre on 23/04/20

Thank you Robert. It was nice to speak with you. I hope that you had a good trip back to Manchester. I am sure that it was more comfortable than the trip down in “Nessie. What an old character she is. Kind regards. David and all at Hollybrookcarcentre

By Jamie H on 16 February 2020 | Purchase not verified

Have been looking for a convertible for my mum for quite a while and happenned upon Hol;ubrook. The website was very detailed so thought m,ust be worth a visit. I was not disappointed by the site or salespeersons. The vehicle was very well presented, the description accurate and keenly priced. A very simple conversation without any of the usual "salesperson's patter' and the transaction was done. It couldn't have been much easier and would definitely return on my next car search.

Reply from Hollybrook Car Centre on 29/04/20

Thank you Jamie for your kind review. I am very sorry for the delay in response to your review, unfortunately we are a bit behind due to the “Virus, we are all working from our homes. You have had wonderful weather for a Convertible. We hope that you will be able to enjoy it soon. Good luck and stay safe. Regards. David and all at Hollybrook

By Paula D on 15 February 2020 | Purchase not verified

just now Thank you to the team for a brilliant service from start to finish We are really pleased with our new car. Will definitely buy from you again 😊 Paula and Tony

Reply from Hollybrook Car Centre on 29/04/20

Thank you both for your kind review. I am sorry for the delay in responding to your review, this is due to the strange and testing time at the moment. We are all working from our homes. Things are taking a little longer. Hope that you enjoy the new car. Good luck and stay safe. Regards n David and all at Hollybrook

By Paul B on 06 December 2019 | Purchase not verified

Ok, so I place a lot of importance on reviews, but admit I don't often write one myself; however on this occasion I feel obliged to write a glowing review. I actually purchased my car (a '65 Reg BMW 220) in Feb this year. In effect I purchased on the strength of the reviews and the detailed online advert. I then travelled from Devon to pick up the car. We had an agreement that if it wasn't as described, I was under no obligation and would have a full refund. That wasn't necessary, the car was simply stunning and I was very pleased. I've owned it for 9 months now and had no problems. It drives beautifully and looks great. I can distinctly remember thinking as I drove it home to Devon, 'Why would anyone want to buy a new car?' Thank you guys, great job. Sorry it's taken ages to write the review.

Reply from Hollybrook Car Centre on 13/12/19

Thank you very much Paul. In many ways it is nicer to receive a review after a few months, as it shows that you are still pleased with the car and the whole experience. The unusual thing is that most people are either to busy or forget to leave reviews further down the line. So Paul you will not realise just how much we appreciate your kind words. Have a great Christmas and hope to see you again in the future. Kind regards. All at Hollybrook car centre.

By Matthew P on 10 September 2019 | Purchase not verified

Sold my mini to David from Hollybrook. Open, honest easy process. Came and personally examined my car same day and made payment into account no haggling and drove car away.

Reply from Hollybrook Car Centre on 11/09/19

Thank you Matthew for leaving us a review. We always try and make transactions as quick and smoothly as possible. We understand that your time is also valuable. It makes my job easy when the descriptions are accurate. Hope that you did not miss your dental appointment. Kind regards. David.