Customer reviews of Hollybrook Car Centre

By Karen M on 14 September 2020 | Purchase not verified

Found the car we wanted online and completed the purchase and part exchange without having to visit garage. Fantastic service and communication throughout the buying process and the car delivered to us in North of Scotland within a week of our initial enquiry. The guy who delivered the car was lovely and the completion of sale and exchange processed swiftly and efficiently. Would highly recommend

Reply from Hollybrook Car Centre on 14/10/20

Thank you so much Karen. It is a shame that I could not deliver the new Mercedes in person. The wife and I have always wanted to visit Scotland, just not enough time at the moment. Our delivery driver loves his job, to him it was a busman's holiday. It was all a pleasure. Kind regards. All at Hollybrook Car Centre.

By Fadi J on 29 May 2020 | Purchase not verified

I wouldn’t recommend them at all.. total waste of time and a month waiting for a car where it has been sold to someone else instead. Unprofessional

Reply from Hollybrook Car Centre on 29/05/20

Dear Fadi. I have seen your review and although I respect you thoughts I think that it is extremely unfair. I would request that you re consider and please remove. Firstly I am sorry that you feel this way. You first called me on Fri 8th May ref the Mercedes. This was during the Covid lockdown and we had been closed for approx 6 weeks. You asked to view the car next day @ 11:00 am and asked for a finance quote. We explained that we were working from home but could arrange appointments. You then cancelled. I then received another text from you stating that your top budget was £20.500. £1,500 less than the Asking price which we couldn't accept due to it being a fixed price, you then cancelled the appointment. You then contacted us the following week and asked again to make an appointment. You asked if we could arrange for a finance application before viewing. Your first application was declined. This was because you gave the finance company an incorrect current address. You then forward

By Robert K on 24 March 2020 | Purchase not verified

We have travelled from Manchester with my Mrs to find a Mercedes C class. This garage hade a multiple choice so we thought is a great idea to go and see them. Finally we was not able to buy what we planned, simple because have been sold when we arrived. However we found a nice used Merc what is became the new member for our family now. Our poor old car we just left as a part exchange, we miss you Nessie! Great trader, nice cars, honest attitude. Thank you guys!

Reply from Hollybrook Car Centre on 23/04/20

Thank you Robert. It was nice to speak with you. I hope that you had a good trip back to Manchester. I am sure that it was more comfortable than the trip down in “Nessie. What an old character she is. Kind regards. David and all at Hollybrookcarcentre

By Jamie H on 16 February 2020 | Purchase not verified

Have been looking for a convertible for my mum for quite a while and happenned upon Hol;ubrook. The website was very detailed so thought m,ust be worth a visit. I was not disappointed by the site or salespeersons. The vehicle was very well presented, the description accurate and keenly priced. A very simple conversation without any of the usual "salesperson's patter' and the transaction was done. It couldn't have been much easier and would definitely return on my next car search.

Reply from Hollybrook Car Centre on 29/04/20

Thank you Jamie for your kind review. I am very sorry for the delay in response to your review, unfortunately we are a bit behind due to the “Virus, we are all working from our homes. You have had wonderful weather for a Convertible. We hope that you will be able to enjoy it soon. Good luck and stay safe. Regards. David and all at Hollybrook

By Paula D on 15 February 2020 | Purchase not verified

just now Thank you to the team for a brilliant service from start to finish We are really pleased with our new car. Will definitely buy from you again 😊 Paula and Tony

Reply from Hollybrook Car Centre on 29/04/20

Thank you both for your kind review. I am sorry for the delay in responding to your review, this is due to the strange and testing time at the moment. We are all working from our homes. Things are taking a little longer. Hope that you enjoy the new car. Good luck and stay safe. Regards n David and all at Hollybrook

By Paul B on 06 December 2019 | Purchase not verified

Ok, so I place a lot of importance on reviews, but admit I don't often write one myself; however on this occasion I feel obliged to write a glowing review. I actually purchased my car (a '65 Reg BMW 220) in Feb this year. In effect I purchased on the strength of the reviews and the detailed online advert. I then travelled from Devon to pick up the car. We had an agreement that if it wasn't as described, I was under no obligation and would have a full refund. That wasn't necessary, the car was simply stunning and I was very pleased. I've owned it for 9 months now and had no problems. It drives beautifully and looks great. I can distinctly remember thinking as I drove it home to Devon, 'Why would anyone want to buy a new car?' Thank you guys, great job. Sorry it's taken ages to write the review.

Reply from Hollybrook Car Centre on 13/12/19

Thank you very much Paul. In many ways it is nicer to receive a review after a few months, as it shows that you are still pleased with the car and the whole experience. The unusual thing is that most people are either to busy or forget to leave reviews further down the line. So Paul you will not realise just how much we appreciate your kind words. Have a great Christmas and hope to see you again in the future. Kind regards. All at Hollybrook car centre.

By Matthew P on 10 September 2019 | Purchase not verified

Sold my mini to David from Hollybrook. Open, honest easy process. Came and personally examined my car same day and made payment into account no haggling and drove car away.

Reply from Hollybrook Car Centre on 11/09/19

Thank you Matthew for leaving us a review. We always try and make transactions as quick and smoothly as possible. We understand that your time is also valuable. It makes my job easy when the descriptions are accurate. Hope that you did not miss your dental appointment. Kind regards. David.

By Mark H on 08 September 2019 | Purchase not verified

What a pleasant experience buying my replacement car from Hollybrook was. Very friendly, helpfull staff with no pressured selling. I was offered a fair part-ex price for my old car and was able to drive the new one away - they even washed it for me while I soted out the paperwork. A great car sold by helpful, friendly and professional sales staff.

Reply from Hollybrook Car Centre on 09/09/19

Thank you Mark and thanks for coming back to us after your initial viewing a few weeks back. Hope you enjoy your new SUV and we will do our best to find the Mondeo a good home. All the best from Tom and the Hollybrook team

By Andrew S on 23 August 2019 | Purchase not verified

Very helpful and easy to deal with; very happy with the car we bought, in terms of condition and value.Thank you. would highly recommend.

Reply from Hollybrook Car Centre on 29/08/19

Thank you Andrew for your kind words. It was nice to meet you and I'm sure the Renault will be a hit with the kids (they always seem to want to sit in the back 3rd row seats). Kind regards and all the best from the Hollybrook Team

By Steve M on 07 August 2019 | Purchase not verified

Recently purchased a Volvo V60 from Hollybrook. From first enquiry to completing the deal customer service was excellent. Travelled 3hrs to view and drove away same day. Car was well prepared and exactly as described. Quick and easy transaction with no pressure to buy. Staff were friendly and helpful. Highly recommended and would definitely use again.

Reply from Hollybrook Car Centre on 09/08/19

Thank you Steve for taking the time and leaving us a kind review. Unfortunately I did not get the chance to meet you both as I was off at the weekend. Tom commented on Monday just how pleasant and friendly that you both were. It makes our Job enjoyable when we can make people happy. What a small world it is in the fact that you know of the company in Torquey where we purchased it. You have taken the old girl home !!! Kind regards. All at Hollybrook Car Centre.