Customer reviews of Hollybrook Car Centre

By SUSAN S on 03 July 2020 | Verified purchase

Great friendly people, a pleasure to do business .would defo buy off them again

Reply from Hollybrook Car Centre on 16/07/20

Thank you Susan. Sorry for the delay in our reply. We have been a bit under pressure. Hope you are enjoying your new convertible. It will make up for your cancelled cruise. It was very nice to meet you both. All the best and good luck. Kind regards. David, Lee and all at Hollybrook

By michelle K on 30 June 2020 | Verified purchase

Incredibly helpful, honest and easy to deal with. Would definitely buy from again.

Reply from Hollybrook Car Centre on 16/07/20

Thank you Michelle. Sorry for the delay our reply. Sorry I did not get to meet you. What a bargain you have there !! Hope that your long trip was worth while. Good luck and thank you. Regards. David and all at Hollybrook

By Butrus A on 20 June 2020 | Verified purchase

Very helpful and friendly staff. Well done David for your honesty and putting new tyres on the car, much appreciated!

Reply from Hollybrook Car Centre on 24/06/20

Thank you very much. It was so nice to meet with you and you family. We hope that you enjoy the new car and that it does not take long to familiarise with all of the specification. I am sure that your son will help. Good luck to you all and a big thank you from All at Hollybrook.

By neil A on 20 June 2020 | Verified purchase

Bought two cars here, albeit years apart. They’re a friendly business run by the same family for around two decades. I found them excellent. Good service, excellent attention to details and honest selling.

Reply from Hollybrook Car Centre on 24/06/20

Thank you Neil. It was very nice to meet you both again. Hope that you enjoy the new BM, We are still getting enquiries on it now from Facebook as the advert stays live for longer. Hopfully we can make it number three in a few years. Good luck and all the best. Regards. David and all at Hollybrook

By JONATHAN F on 18 June 2020 | Verified purchase

I am a key worker and needed to change my car in the middle of the whole Covid crisis. Due to the crisis I was not able to attend the dealership to test drive the car, nor have the car delivered in the usual way. The team were flexible, and very accommodating with the arrangements to allow me to get the car. Their after sales service was also second to none. Despite the distance from my home I would definitely consider buying from these people again. Their attention to detail was very impressive. Full 5 ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

Reply from Hollybrook Car Centre on 19/06/20

Thank you Jonathan. It was a shame that we could not meet. It would of been lovely to have personally delivered the vehicle to you in Northern Ireland and had a couple of days there, I have always wanted to go but never have. If you were local we would of asked you to pop in and we could of resolved the fault ourselves, however the to the stretch of water this could not be done. Hopfully the compensation given will more than cover the job. It was lovely to speak to you and we are pleased that you like the car. All the best. Kind regards. David, Lee and all at Hollybrook.

By Martin S on 18 May 2020 | Verified purchase

Very professional service. Excellent communication. Very pleased with the car.

Reply from Hollybrook Car Centre on 06/06/20

It was very nice to meet you and it was a pleasure completing the transaction. Thank you for taking the time and leaving us the review. Your feed back is important to us. You have got yourself a little gem with the 5-Series. I think that we priced that one a little low due to the circumstances at the time. It would probably make a couple of thousand more at this present time. Good luck and thank you. Regards. David and all at Hollybrook

By Bogdan D on 12 May 2020 | Verified purchase

I have just had a delivery of my car yesterday. My new vehicle was delivered on time and in showroom condition. I would like to thank the staff and delivery driver for their excellent service. I recommend this company and rate them with a 5 star plus. Thank you for a brilliant service from start to finish. We are really pleased with our new car. Especially very happy with the service we received from Lee online and over the phone. We would definitely recommend Hollybrook Car Centre Southampton as a reliable, helpful and friendly car dealer.

Reply from Hollybrook Car Centre on 14/05/20

Hi Benta. Thank you for you kind review. This is David, we only spoke briefly When you originally enquired about the BMW. Lee has been dealing with most of the online sales from home. It is important to us the feedback that we receive as we try to improve all the time. Hopfully we may actually meet and be able to shake hands on your next purchase. All the best and stay safe. Kind regards. David. Lee, and all at Hollybrook Car Centre.

By Christopher F on 06 May 2020 | Verified purchase

Very helpful and friendly service, especially during the lockdown. Door-to-door service for test drive, followed by free delivery. Observed social distance guidelines and cleaning. Overall quite professional.

Reply from Hollybrook Car Centre on 06/06/20

Thank you Christopher for your kind review. It was very nice to meet you and your daughter. The transaction was all a pleasure. Hopefully you are now settling in to your home. Hope that your wife is now back in the country and approves with your choice of car. Please do not hesitate to contact us for advice as things may of changed since you were last in the country. Good luck and keep safe. Kind regards. David and all at Hollybrook

By Suzanne S on 27 April 2020 | Verified purchase

From the point of enquiry, communication was excellent. Due to the COVID 19 situation, they were offering home delivery. Car arrived early Saturday and all exchange went smoothly and quickly. Beautiful car exactly as described. Very happy and would recommend dealing with this garage.

Reply from Hollybrook Car Centre on 29/04/20

Thank you, it was very nice to meet you both. It was actually a pleasure to deliver the new BMW to you. It was such a scenic journey and took half of the time that it would normally of taken due to hardly any traffic. Thank you also for the detailed honest discription of your part exchange vehicle. I also had the opportunity to stop for a “Lardy Cake “ From the famous bakery on the A303 Near Yeovil So all in all a good day. Good luck and all the best. Kind regards. David and All at Hollybrook

By Patrick B on 21 April 2020 | Verified purchase

Fantastic experience buying from the Hollybrook team! As an NHS keyworker I needed a new car for work, and they went above and beyond to make this happen! Professional service and extra precautions taken with cleaning etc!

Reply from Hollybrook Car Centre on 23/04/20

Thank you Patrick. Is was nice to meet you (at a distance) You are also doing a great job. We are all one way or another dependant on the NHS. Hope that you are pleased with the new Volvo. I took the scenic route on the way home. What a treat that was. All the best. Kind regards. David.